Notifications & History

Two Critical Sections
Two other crucial sections of your platform are notifications and history. These features work together to keep you informed about what's happening with your reviews and review requests.

Why Notifications Matter
Notifications ensure you never miss important events related to your online reputation. Whether it's a new review, a negative rating that needs attention, or confirmation that your AI agents have taken action, notifications keep you in the loop.

Enabling Email Notifications
In the notifications section, you have the option to enable email notifications for important events. These alerts come directly to your inbox, ensuring you stay informed even when you're not actively using the platform.

Daily Reviews Digest
For example, by activating daily reviews notifications, you can receive a weekly email summarizing the reviews you get each day. This gives you a convenient overview of your review activity without having to log in constantly.

Smart Notification Logic
However, if there are no reviews on a particular day, you won't receive an email notification. The system is intelligent enough not to send you empty updates, reducing notification fatigue.

Review and Feedback Alerts
If you receive reviews or private feedback, you'll get an email notification. This immediate alert ensures you can respond promptly to customer feedback.

Critical Alert for Negative Feedback
You can also enable notifications for new private feedback. This is particularly essential because private feedback is often negative - it's from customers who rated you low and chose to share concerns privately rather than publicly.

Immediate Response Opportunity
Getting notified about unhappy customers leaving private feedback allows you to promptly log into the platform and respond. This creates an opportunity to address their concerns, apologize if necessary, and potentially turn the situation around.

Damage Control
By responding quickly to private feedback, you might be able to prevent that unhappy customer from later leaving a public negative review or from sharing their negative experience with others. It's your chance at damage control.

Staying Informed About Automation
You can also enable notifications for when AI agents perform tasks. This keeps you in the loop about automated actions taken on your behalf.

SEO Agent Notifications
For instance, when the AI agent replies to a Google review, you'll receive an email notification. The email will include the review content and the reply text that was automatically posted, so you can review what was said on your behalf.

Social Agent Notifications
The same goes for Social Agent notifications. You'll get an email whenever the AI agent automatically shares a review on social media. The notification includes the post's caption within the email, giving you visibility into what content is being shared to your social channels.

Setting Up Notifications
To enable any of these notifications, simply enter your email address in the appropriate fields and click save. You can customize which notifications you receive to match your preferences and avoid overwhelming your inbox.

Understanding the History Section
Switching over to history, you can view the status of review requests sent via the platform. This is your audit trail for all the review requests you've sent to customers.

Checking Delivery Status
You can check specific messages to see if they were successfully delivered. This is crucial for understanding whether your review requests are actually reaching customers.

SMS Delivery Verification
If an SMS shows "delivery failed", you can examine the failure reason. The system provides details such as "invalid number" or other error messages that explain why the message didn't go through.

Ensuring Request Success
By monitoring the history section regularly, you can ensure that your review requests are successfully reaching customers. If you notice patterns of failed deliveries, you can address the root cause — whether it's updating contact information or choosing a different communication channel.