Refund Policy

Overview

At FixMyHustle LLC DBA ProfitReputation, we are committed to delivering exceptional value through our reputation management and growth services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

We stand behind the quality of our services and want you to be completely satisfied with your investment. Please read this policy carefully to understand your rights and our refund procedures.

Subscription Billing

Our services are offered on a subscription basis with the following billing terms:

• Monthly Subscriptions: Billed on a recurring monthly basis on the date you initially subscribed.
• Annual Subscriptions: Billed once per year on the anniversary of your subscription date.
• Setup Fees: One-time fees charged at the beginning of service for account configuration and onboarding.
• Automatic Renewal: All subscriptions automatically renew unless cancelled prior to the renewal date.

You will receive email notifications prior to each billing cycle. It is your responsibility to ensure your payment information is current and accurate.

Refund Eligibility

We offer a 30-Day Satisfaction Guarantee on our services:

After the 30-Day Period: Refunds are evaluated on a case-by-case basis and may be granted at our sole discretion in the following circumstances:

• Technical issues on our end that prevented service delivery for an extended period
• Billing errors or duplicate charges
• Service cancellation due to circumstances beyond your control

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Setup Fees: One-time setup and onboarding fees are non-refundable after services have been initiated.
• Partial Month Refunds: We do not provide prorated refunds for partial subscription periods after the 30-day guarantee period.
• Third-Party Costs: Any fees paid to third-party platforms, advertising costs, or external service providers are non-refundable.
• Custom Development Work: Any custom integrations, configurations, or development work completed at your request.
• Renewal Periods: Subscription renewals after the initial 30-day period are generally non-refundable unless exceptional circumstances apply.
• Violation of Terms: No refunds will be issued if your account is terminated due to violation of our Terms of Service.
• Change of Mind: After the 30-day guarantee period, refunds are not provided simply due to a change of business direction or strategy.

Cancellation Process

You may cancel your subscription at any time. Here's how the cancellation process works:

Important Cancellation Terms:

• Access Until End of Billing Period: You will retain access to services until the end of your current paid billing period.
• No Prorated Refunds: Cancellations do not result in prorated refunds for unused time in your billing cycle (except within the 30-day guarantee period).
• Cancellation Deadline: To avoid being charged for the next billing cycle, you must cancel at least 48 hours before your renewal date.
• Data Retention: Your account data will be retained for 30 days after cancellation, after which it may be permanently deleted.

How to Request a Refund

If you believe you are eligible for a refund under this policy, please follow these steps:

We may request additional information or schedule a call to better understand your concerns and explore alternative solutions before processing a refund.

Processing Timeline

Once a refund is approved, the following timeline applies:

Refund Method: All refunds will be issued to the original payment method used for the purchase. We cannot process refunds to different payment methods or accounts.

If you do not see your refund within the expected timeframe, please contact your financial institution first, as processing times can vary. If the issue persists, contact our support team for assistance.

Contact Information

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us:

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. We strive to respond to all inquiries within 24 hours during business days.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about our refund procedures.